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Customer Technical Service Engineer


Carnegie, PA, US

Job ID:  16559
Estimated Travel:  50%+
Contract Type:  Permanent
Talent Area:  Engineering


Trivium Packaging is a global leader in metal packaging with more than 60 locations worldwide and employs close to 8,000 people and has annual revenue of approximately $2.7 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care and premium beverages.


Purpose of the Job:

Key responsibilities of the Customer Technical Service Engineer are to provide can handling, filling and double seaming support for Trivium plants and customers.  Establish double seaming recommendations, develop qualification protocol, and oversee customer qualification of Trivium cans and ends.  The CTS Engineer will make routine service calls to company and customer plants to audit, troubleshoot, and overhaul can handling, filling and double seaming machinery and provide guidance to company and customer representatives. 


Key Accountabilities:

  • Provide Trivium customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment
  • Ensure customers run Trivium’s products within established guidelines for optimal double seam performance.
  • Assist Trivium’s customers in establishing programs in the auditing, repair and maintenance of double seam equipment
  • Act as a resource for Trivium for qualification of Trivium material and in resolution of field problems.
  • Develop and manage double seaming guidelines
  • Develop qualification protocol for new customers and/or products
  • Change-over and setup double seamers in accordance with Trivium guidelines; perform double seamer audits and recommend maintenance and upgrades
  • Overhaul double seamers
  • Establish preventative maintenance (PM) programs to increase efficiencies and eliminate down-time
  • Supervise mechanics and line personnel performing equipment maintenance and overhauls
  • Meet with key clients, assisting technical sales representatives with resolving customer issues and maintaining relationships
  • Prepare periodic customer technical reports
  • Manage engineering projects to deliver timely results within budget
  • Review market analyses to determine customer needs
  • Continually update knowledge of current and developing tooling, materials and technologies
  • Analyze and control expenditures to conform to budgetary requirements
  • Other duties may be assigned as required



  • Associate degree, trade school or more than five years’ experience in the field is required
  • Strong mechanical skills and ability to work through complex problems
  • Clear understanding of the double seam evaluation process and to be able to resolve problems.
  • Strong communication skills that span various levels of management both with customers and Trivium
  • Self-starter with initiative, integrity and an ability to develop relationships with customer personnel as well as Trivium teammates.
  • Require Microsoft Word, Excel and PowerPoint skills, basic AutoCAD a plus.
  • Strong analytical skills
  • Must be willing to travel to plant locations up to 50%.
  • Ability to lift safely 25 lbs.



At Trivium, people are the driving force in all our successes by bringing expertise and talent to help us stand out, achieving excellence through their commitment and drive and maintaining a focus on continuous improvement in everything they do. Together, our goal is to be the number one choice for customers seeking sustainable metal packaging solutions.

Trivium Packaging is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Nearest Major Market: Pittsburgh