Fulfilment Manager

Role Description:
The Fulfillment Manager is responsible for developing and managing fulfillment processes tailored to the needs of selected large, high-value customers. This role involves building and maintaining strong relationships with those accounts, creating and monitoring Service Level Agreements (SLAs), and ensuring fulfillment operations meet or exceed the agreed-upon standards. The ideal candidate will have extensive experience in fulfillment management within the packaging, FMCG, Pharma or Relevant high volume process industry. Finally the candidate has a proven ability to collaborate with large clients to deliver customized, high-quality solutions.

Key Responsibilities:
•    Demand Fulfillment: Support customer in providing visibilty in AMP-E’s ability to fulfil near term requirements (0-13weeks) and support in overcoming Out of Stock (OoS) situations. Proactively signal risks seen in the Mid-Term (3-6months) and support in mitigating these.
•    Inventory Management: collaborate with selected large accounts developing and maintaining inventory position allowing coverage of seasonal peaks. Prepare suggested inventory levels per size or different product group, drive action plans in collaboration with region and periodically report out inventory curve development. 
•    Client Relationship Management: Establish and maintain strong, long-term relationships with large accounts. Serve as the primary point of contact for fulfillment-related matters, ensuring that the specific needs and expectations of each client are understood and met. Support the Sales Managers on S&D related topics in preparing for/participating in the monthly/ quarterly review meetings with key customers”.
•    Customized Fulfillment Solutions: Develop and implement tailored fulfillment processes that align with the unique requirements of large customers whilst being able to integrate into AMP-E processes. Collaborate with internal teams to design and execute solutions that enhance service levels and operational efficiency. 
•    SLA Creation and Management: Develop, negotiate, and implement Service Level Agreements (SLAs) with large accounts. Clearly define expectations for order accuracy, delivery timelines, inventory levels, and other key performance metrics. Ensure that all internal teams are aligned with these SLAs.
•    Performance Monitoring and Reporting: Continuously monitor performance against SLAs, using key performance indicators (KPIs) such as order accuracy, on-time delivery, and customer satisfaction. Prepare and present regular reports to both senior management and clients, highlighting performance, areas of improvement, and any corrective actions taken.
•    Issue Resolution: Proactively address and resolve any fulfillment-related issues or challenges that arise with large accounts. Ensure prompt resolution to maintain customer satisfaction and adherence to SLAs.
•    Process Optimization: Identify opportunities to improve fulfillment processes, with a focus on meeting or exceeding SLA requirements. Implement best practices and continuous improvement initiatives to enhance speed, accuracy, and cost-effectiveness.
•    Onboarding and Integration: Lead the onboarding process for new large accounts, ensuring a seamless integration of their fulfillment needs into the company's operations. Coordinate with Production, Supply&Demand, Logistics, and IT teams to establish efficient workflows and ensure compliance with SLAs.
•    Collaboration: Work closely with sales, production, logistics, and customer service teams to ensure fulfillment processes are aligned with broader business objectives and SLA commitments. Foster cross-functional collaboration to meet the needs of large accounts.
•    Customer Feedback and Continuous Improvement: Regularly gather and analyze feedback from large accounts to identify opportunities for improvement in fulfillment processes. Use insights to refine SLAs and drive strategic changes that enhance customer satisfaction.
•    Contract Management: Support the negotiation and management of contracts related to fulfillment services for large accounts. Ensure all SLA commitments are incorporated into contracts and that both parties adhere to contractual obligations.

Required Qualifications:
•    7+ years of experience in fulfillment, logistics, or supply chain management, with a focus on large account management and SLA creation/monitoring, preferably in the packaging or manufacturing industry.
•    Proven experience in building and managing relationships with large, complex customers.
•    Strong understanding of customized fulfillment processes, SLA development, inventory management, and logistics.
•    Excellent problem-solving skills with the ability to address and resolve customer-specific challenges promptly.
•    Exceptional communication and interpersonal skills, with the ability to collaborate effectively with both internal teams and external clients.
•    Knowledge of industry regulations and compliance standards related to fulfillment and logistics.
•    Ability to manage multiple projects and priorities in a fast-paced environment.
•    Driving licence.
•    Ability to travel (10-20%), sometimes on short notice.

Preferred Qualifications:
•    Experience with continuous improvement methodologies such as Lean, Six Sigma, or Kaizen.
•    Familiarity with the packaging or metal manufacturing industry.
•    Experience with contract negotiation and management.

What we offer

•    Hybrid working (other arrangements are possible for the right candidate profile).
•    A dynamic fast paced change environment with an interesting and challenging project portfolio. 
•    A corporate culture driven by team work and a common ambition to deliver best in industry solutions.
•    Attractive remuneration package.
•    Incentive bonus.
•    Private medical care.
•    Sports card.
•    Pension plan (PPE).
•    Lunch Benefit.
 

About Ardagh Group

Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 20,000 people with revenues of almost $10 billion. Today we have a presence across Europe, Africa and the Americas.

• Did you know that Ardagh produce many of the beverage cans and bottles you drink your favourite beverages from?
• Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
• Did you know we produce more than 160 million containers per day?

Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible.

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.

Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!

Click here for more information about our careers or click here for more information about Ardagh Group.