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Group IT Reporting Analyst


Belgrade, Belgrade, RS

Job ID:  36767
Estimated Travel:  25 - 50%
Contract Type:  Permanent
Talent Area:  IT

Ardagh Metal Beverage Serbia is looking for Group IT Reporting Analyst

Key responsibilities:
The reporting analyst will be asked to work closely with our Helpdesk Support Team and other Group IT teams as follows.

Data Analysis
•    Analyze data from the Helpdesk process such as KPIs, metrics, and handling accuracy along with data from other Group IT functions
•    Be responsible for querying, cleaning and presenting data from a wide variety of sources and formats.
•    Take responsibility for maintaining and building the UX teams Business Intelligence infrastructure, analysing and reviewing data at all levels of the Support Process, and solving data-intensive support problems.
•    Maintain and build business support data solutions, from the identification of and connection to data sources i.e. ServiceNow, to targeted analyses and presentations of these solutions through Microsoft Power BI.

Presentation & Reporting
•    Build standards for Data presentation within Group IT’s support functions.
•    Using established Sharepoint skills build and support a Sharepoint environment that allows for improved reporting as well as general knowledge sharing and collaboration.

Relationship and Communication
•    Interact effectively with cross-business teams (Group IT and business)
•    Work closely with other UX team members
•    Proactively suggest process improvements and strengthen reporting channels with other departments. 
Training, coaching and advising
•    Training and coaching  in Sharepoint and other areas.

•    Experience of user support in an IT environment
•    Share Point Management proficiency
•    Advanced Excel skill
•    Dashboardng experiance in Power BI or similiar
•    Proficiency with creating / maintaining data structure and databases.
•    Good level of English – other languages welcome
•    Communications and Business Relationship skills.



About Ardagh Group 

Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion. Today we have a presence across Europe and the Americas.  

  • Did you know that Ardagh produce many of the beverage cans and bottles you drink your favourite beverages from? 

  • Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality? 

  • Did you know we produce more than 160 million containers per day? 

Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible. 

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.  

Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!