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ServiceNow Analyst


Chicago, IL, US, 60631

Job ID:  47825
Estimated Travel:  0 - 25%
Contract Type:  Employee
Talent Area:  IT

The ServiceNow Analyst will be responsible for the implementation, improvement, and day to day operation of ServiceNow for North America.  This position includes managing application change management, project management, and managing the ServiceNow tool. In addition, the ServiceNow Analyst coordinates with relevant third-party service providers in support of the agreed processes. 



  • Administer Change Management Process for Ardagh North America, in the Applications areas
  • Manages the ServiceNow tool for change management, project management, and portfolio management capabilities - providing administrative support
  • Provide day to day business as usual support for the PMO office, including any reporting, meetings or governance required by the methodology & processes
  • Coordinates with third party service providers to meet the requirements for ServiceNow system support contracts, service tasks, etc.



  • Bachelor’s degree in Computer Science, Information Technology, or closely related field
  • 3 years’ experience in ITIL related or project management functions
  • 6 months experience in IT Change Management
  • Super User expertise in Service Now application in the ITBM & Change management modules
  • Experience working in PMO roles is a definite plus
  • IT experience in a global operations environment a plus
  • ITIL experience – foundation level desirable
  • Fundamental understanding of project, program & portfolio management strategies, processes, and tools.
  • Ability to analyze a range of complex data and make decisions based on analytical findings.
  • Familiar with Project Management Training/Skills
  • Ability to thrive in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Ability to work as a team member or independent contributor

What we offer: 

  • Benefits day one! 
  • Opportunities to develop and grow professionally! 
  • Opportunity to be at your best! 


About Ardagh Group

Ardagh is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion. Today we have a presence across Europe and the Americas.

  • Did you know that Ardagh produces many of the beverage cans and bottles for your favorite beverages?
  • Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
  • Did you know we produce more than 160 million containers per day?

Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible.

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.

Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!

Ardagh is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. For more information on Ardagh Group, visit

Nearest Major Market: Chicago