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Customer Account Coordinator


Fairfield, CA, US

Job ID:  30261
Estimated Travel:  0 - 25%
Contract Type:  Permanent
Talent Area:  Sales & Customer Services

Role Description:
Responsible for providing constant coordination review analysis input and communication of information between the external customers the sales account managers production planning and our manufacturing plants. Process all releases and coordinate timely delivery to customer. 


Key Responsibilities:

  • Work with Production Planning Account Manager and customer to manage the forecast and confirm availability of inventory to meet customer requirements. 
  • Review and enter customer requests for carton specs and pallet pattern specifications and pricing of new items. 
  • Manage pallet returns by issuing pallet numbers to customers and following up on open tracking numbers enter return ware authorizations enter scrap requests customer claims repacks and coordination of reselection of held ware. 
  • Complete Field Service Reports FSR due to quality and service issues communicated by customers. 
  • Individual assignments that the Director Sales Administration may instruct. 



  • The desired candidate should have a high school diploma Associates degree is preferred. 
  • Minimum of 3-5 years of customer service experience. 
  • Must possess good planning organization and interpersonal skills. 
  • Must be able to make decisions analyze data solve problems and take initiative. 
  • Requires quick thinking a sense of urgency concern for customer needs a desire to collaborate within a team environment and the ability to work under pressure. 
  • Attention to detail and follow through skills are a must. 
  • Must be able to collaborate with individuals from many different departments. 
  • Must have strong computer skills with a working knowledge or 
  • Microsoft applications i.e. Word and Excel as well as SAP. Knowledge of SAP is preferred. 

About Ardagh Group
Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion. Today we have a presence across Europe and the Americas. 

•    Did you know that Ardagh produces many of the beverage cans and bottles you drink your favourite beverages from?
•    Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
•    Did you know we produce more than 160 million containers per day?

Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible.

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. 

Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!

Ardagh Group is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Nearest Major Market: Sacramento
Nearest Secondary Market: Fairfield