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IT Infrastructure Manager


Fishers, IN, US

Job ID:  16282
Estimated Travel:  0 - 25%
Contract Type:  Permanent
Talent Area:  IT

Ardagh Group is a global leader in glass and metal packaging solutions, producing packaging for the world’s leading food, beverage, and consumer care brands.

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. We are creating an exciting future for Ardagh that is built on our core values of trust, teamwork and excellence and we have opportunities in a wide variety of disciplines across our organisation.



The Infrastructure Manager role oversees the SAP Basis support environment, Enterprise Applications infrastructure, datacenter facilities, managed service partners, and support processes for the Ardagh application hosting landscape. This role is responsible for coordinating operations and recovery solutions to ensure an efficient, reliable, responsive, and secure datacenter solution. This role also manages complex technology changes including data center moves, transformation of infrastructure, consolidation and optimization of the server landscape, and working with partners to identifying appropriate architecture, requirements, and implementation plans. Candidates for this role should have a strong background in technical and project management and delivery of large, complex technical initiatives across the entire data center space.



SAP Basis Management

  • Coordinate the design and implementation of the SAP technology stack and associated infrastructure to deliver high availability, reliability, scalability, and continuous improvement.
  • Develop, implement, and manage the lifecycle and roadmap for SAP systems and associated technologies, including ECC, BW, BI, Fiori, PI/PO, MS-SQL, and Oracle.
  • Monitor, report, and escalate the performance metrics of the outsourced SAP Basis and datacenter teams, including support services, project consultants, and internal IT support team members.
  • Planning, coordination, and communication of SAP upgrades and SAP release changes, including SAP support packages, system copies and the relocation of system landscapes.
  • Oversight of day-to-day datacenter operation and environment monitoring, support and administration of SAP and other enterprise applications.


Infrastructure Team Management

  • Oversee and manage infrastructure team members conducting operations and deployments of server hosts, virtual machines, and computer room environments.
  • Assist IT management in prioritizing the infrastructure portfolio, budgets and spending, and business priorities for the plant server room and datacenter landscapes.
  • Communicates and manages project progress, risks, opportunities, and escalation of issues to management and stakeholders.
  • Engage stakeholders to resolve complex business problems affecting project and program successes.


Datacenter Operations Management

  • Manage the operations, installations, and logistics of systems in the outsourced datacenter and the Ardagh local site computer rooms.
  • Development and maintenance of datacenter policies and Disaster Recovery Plan including coordination of regular DR testing with hosting provider.
  • Coordinate root-cause analysis by hosting and service providers and internal IT resources to develop corrective action plans and insure continuous improvement.
  • Coordinate patching and updates of the OS, DB, and underlying systems with the datacenter hosting teams and the internal Ardagh stakeholders
  • Collaborate with other IT Managers in Ardagh to evolve and optimize service level processes and approaches in a globally consistent way.


Minimum Qualifications

  • Bachelor’s degree or college diploma in a relevant IT field
  • Master’s degree or MBA a plus
  • 2+ years experience managing IT technical staff
  • 5-10 years of SAP Basis and datacenter leadership experience
  • Technical experience with Windows Server OS, Linux, Oracle, and SQL
  • Ability to research and analyze complex problems, determine root cause and implement corrective action.
  • Strong verbal and written communication skills.


Location:               Fishers, IN or Chicago, IL

Reports to:             Manager, IT Infrastructure

Travel:                    15-20%


Environment & Physical requirements:

  • Occasional work in a plant manufacturing environment with exposure to heat, fumes and moving machinery. Requires a significant amount of walking.
  • Ability to lift, carry, and push/pull up to 50lbs. when moving or installing network and computer equipment.
  • Hearing and eye protection must be worn in the plants, as well as other Personal Protective Equipment (PPE) as required.
  • Will require some weekend and off hour shifts to support migration activities and incident management 


What we offer:

  • Benefits day one!
  • Opportunity to be at your best!
  • Professional growth and development!


This position will be filled without regard to race, color, religion, creed, sex, ancestry, national origin, age, marital status, disability, sexual preference, or veteran status.


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Our Vision and Values
The people that make up Ardagh Group share much more than a strong brand and an excellent reputation. We each share a common vision: to be the preferred packaging partner to the world’s leading brands. We will achieve our vision by delivering customer innovation, providing an inspirational environment for our people and creating sustainable value for our business through its growth and development.

Ardagh Group is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

For more information on Ardagh Group, visit www.ardaghgroup.com.

Nearest Major Market: Indianapolis