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Customer Care Complaint Handling


Radomsko, Łódzkie, PL

Job ID:  48603
Estimated Travel:  0%
Contract Type:  Employee
Talent Area:  Sales & Customer Services



Customer Care Complaint Handling


Role description
Internal complaint handling according complaint handling process. Allocating the complaint to the
right organization and provide answers in OTIF back to the trading / customer care or through the

Key responsibilities

•    Coordinate complaint handling.
•    Meet KPI for complaint handling in terms of answer in time in full.
•    Manage complaint according 5S.
•    Update organization on complaint status and highlight.
•    Make customer complaint / QA presentations / answer customer further enquiry. 
•    Analysis of complaints.
•    Push responsible organization for answers in full.
•    Manage can and end samples delivery to new customers / can filling line machine supplier.  
•    Quick Test management.
•    Managing slow moving stock detail is in the regions.
•    Follow-up of corrective actions.
•    Create accruals and credit notes in the system.
•    Create daily reports & requested ADHOC analysis.
•    Provide intermediate reports.


•    Bachelor level of thinking and communication.
•    Technical background.
•    Microsoft Office skills in all functions.
•    ERP/ SAP.
•    Experience in complaint handling.
•    Experience in customer service in an international environment.
•    Next to local language and Good skills of English. German will be an usset.  
•    Good communication skills in an international environment.
•    Commercial feeling.
•    Service minded.
What we offer:
•    A dynamic fast paced change environment with an interesting and challenging project portfolio.
•    A corporate culture driven by team work and a common ambition to deliver best in industry solutions.
•    Attractive remuneration package.
•    Private medical care.
•    Sports card.
•    Pension plan (PPE).
•    Lunch Benefit.


About Ardagh Group

Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion. Today we have a presence across Europe and the Americas.


  • Did you know that Ardagh produce many of the beverage cans and bottles you drink your favourite beverages from?
  • Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
  • Did you know we produce more than 160 million containers per day?


Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible.

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.

Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!

Click here for more information about our careers or click here for more information about Ardagh Group.