Group IT - Regional Support Engineer - EUNW - UK


Rugby, ENG, GB, CV21 1RN

Job ID:  56752
Estimated Travel:  25 - 50%
Contract Type:  Employee
Talent Area:  IT

IT Regional Support Engineer - Rugby 

Become part of a UK based IT team delivering excellent service & support to Ardagh Group UK facilities.

Working closely with the Regional IT Support Manager to look at ways to improve the Regional IT infrastructure. It is the responsibility of the IT regional support engineer to provide a second level of support to our end users.  Ensure a good quality of service, collaborating with Group IT services.  Completing day-to-day operations and maintenance of the Regional Infrastructure devices and applications.  Whilst ensuring that the technology deployed to Ardagh’s desktops is in line with user expectations, stable and up to date.

Key Responsibilities include:

  • Ensure that all systems supported by Regional Services are operational.
  • Monitor IT solutions within the area of their responsibility, report and troubleshoot any problems as required.
  • Apply security updates and patches, as required.
  • Create documentation, procedures and policies in relation to their covered areas.
  • Establish a good working relationship with their peers, our end users and other business providers.
  • Create Dashboards and Reports.
  • Make decisions on a technical level within their area of responsibility in coordination with their direct superior.


Skills and Experience:

  • 3 years experience working with workstations, servers, networking
  • SAP / ERP system experience beneficial
  • Ability to plan and control local IT budgets
  • Good level of written and spoken English.
  • Highly motivated and able to work independently
  • Ability to travel
  • Flexible approach to work
  • Pragmatic and analytical approach to problem solving.
  • Ability to manage own work schedule.
  • Good organisational skills
  • Experience of user support / ITIL in an IT environment would be beneficial


The right candidate will be a team player who is organised, proactive and self-confident with ability to build relationships from a customer focused perspective.

About Ardagh Metal Packaging


Ardagh Metal Packaging (AMP) is a leading supplier of sustainable and infinitely recyclable beverage cans to brand owners globally. A subsidiary of sustainable packaging business Ardagh Group, AMP is an industry player across Europe and the Americas with innovative production capabilities. AMP operates 24 production facilities in nine countries, employing more than 6,300 employees with sales of approximately $4.7 billion.


AMP is 75%-owned by Ardagh Group and is listed on the New York Stock Exchange under the ticker AMBP.


About Ardagh Group


Ardagh Group operates 65 metal and glass production facilities in 16 countries, employing more than 21,000 people with sales of approximately $10 billion. Ardagh Group produces:


· many of the cans and bottles that contain your favourite beverages.

· packaging made from metal and glass – permanent materials that can be infinitely recycled without any loss of quality.

· more than 160 million containers per day.