Quality Control Supervisor

Role description: 

The Quality Control Supervisor is responsible for supervising the quality functions and personnel to ensure compliance with customer requirements and company specifications.  

Responsibilities: 

• Assist and serve as back-up to the Quality Control Manager as directed 
• Interpret quality specifications and communicate to all applicable departments 
• Maintain all pertinent records to adequately monitor quality performance and standards  
• Review customer complaints with plant department to ensure corrective action measures are applied to prevent reoccurrence 
• Supervise ware audits and report findings along with recommended corrective action plans.  
• Interact with customers and customer service representative to solve problems and foster strong customer relations 
• Oversee quality lab equipment calibrations and maintenance 
• Manage lab supply inventory and ordering 
• Manage the measuring of glass containers and provide reports 
• Perform activities necessary for the effective management of the quality department by training and developing unionized workforce 
• Establish and maintain a safe, sustainable, and healthy work environment 

• Comply with environmental and food safety standards as set forth in plant policies and programs within the departmental responsibilities 

Minimum skills / qualifications:  

• High School Diploma or equivalent 
• Three years of experience in manufacturing quality 
• Must be able to handle multiple tasks in a team-based environment 
• Must have excellent presentation, interpersonal, and communication skills to interact effectively with management and outside customers 
• Must have excellent problem-solving, planning, and organizational skills 
• Must be proficient with Microsoft Office Suite  

Preferred skills / qualifications:  

• Undergraduate degree in math, engineering, or a related discipline 
• Two years of experience leading in a manufacturing environment 
• Prior experience working with SAP ERP 
• Prior experience working with a quality management system 
• Prior experience working in the glass container manufacturing environment 
• Lean Six Sigma Green Belt Certification