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IT Regional Support Engineer


Wrexham, North Wales, GB

Job ID:  29881
Estimated Travel:  0 - 25%
Contract Type:  Permanent
Talent Area:  IT



Purpose of function:

Key areas of responsibility are to provide a second level of support to our end users.  To ensure a good quality of service and collaboration with Group IT services.  Maintaining day-to-day operations and maintenance of the Regional infrastructure devices and applications.  Ensure that the technology deployed to Ardagh’s desktops is in line with user expectations, stable and up-to-date.  To work closely with the Regional IT Support Manager to look at ways to improve the Regional IT Infrastructure.


Key Responsibilities

Ensure that all systems supported by Regional Services are operational.

Monitor IT solutions within area of responsibility, report and troubleshoot any problems as required.

Apply security updates and patches, as required.

Create documentation, procedures and policies in relation to the areas of responsibility.

Establish a good working relationship with peers, end users and other business stakeholders.

Talk to staff/clients through a series of actions, either face to face or by telephone.

Create Dashboards and Reports.


Professional Requirements


Good general level of IT education - skills of an IT specialist are essential.

Microsoft technologies (including AD), virtual infrastructure and network technologies.

Good working knowledge of Cloud infrastructure.

Must be able to travel with UK and Europe.


Fluent in written and spoken English


Previous Work Experience

Experience of working in a fast speed, high volume manufacturing environment.

Proven flexible approach to work content in-line with day to day requirements.

Proven ability to use your own initiative and to accept a level of responsibility.

Ability to demonstrate a pragmatic approach to problem solving.



If you are interested in applying for this role, then please submit your covering letter and CV for consideration to:


Tracey Welch, Human Resources Manager

Tel:        01978 663348

Email:   Tracey.Welch@ardaghgroup.com


Hours of Work - 8.00am to 4.30pm

Mon to Thurs

8.00am to 4.00pm Friday

Closing Date: 5th February 2021




About Ardagh Group

Ardagh Group is a global leader in metal and glass packaging solutions, producing packaging for the world’s leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then we have grown rapidly to a team of more than 16,000 people with revenues of almost $7 billion. Today we have a presence across Europe and the Americas.


  • Did you know that Ardagh produce many of the beverage cans and bottles you drink your favourite beverages from?
  • Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
  • Did you know we produce more than 160 million containers per day?


Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what’s possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact whilst remaining economically sustainable and socially responsible.

We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated.

Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you’ll enjoy the journey!

Click here for more information about our careers or click here for more information about Ardagh Group.