Quality Manager

General

Position Title

Ardagh grading reference role code

Quality Manager

M3

Division

Business Unit

AMP Operations (METAL_OPS)

AMP Europe (MET_OPS_EU)

Country

Region

UK

Europe

Location/Plant

Focus (Metal, Glass or Group)

Rugby

Metal

Reports into (include details of any matrix manager0

Estimated travel (frequency and locations)

Plant Manager

X 6 per year UK and Europe

To maintain and proactively develop the plant quality practices, procedures and systems including IMS Sharepoint and Infinity.  Assure consistent quality of production from its raw material stage to a completed product by developing and enforcing of GMP, validating processes, providing data and documentation to meet company and customer qualification specifications.

Key Objectives:

• Maintenance, development and implementation of systems Quality ISO 9001 and Food Safety ISO22001 management systems.
• Manage the Incoming materials for quality, trial protocols, assessments as per requirements of the business
• Manage the Customer and Supplier quality performance via liaison, audits and complaints received.
• Proactive interface with Plant Teams.
• Manage any associated Cost and Budgetary Controls for the Rugby Quality department.
• Manage and develop the skills and ability of the Quality team.
• Proactively reduce customer complaints.
• Introduction of preventive quality techniques.
• Ensure robust containment, corrective and preventive actions are in place.
• Manager the control of the QA Lab including calibration.
• Ensure a proactive selection and sourcing of automated gauging is in place.
• Ensure Implementation of robust, user friendly, quality measures.
• Manage and respond to Customer Complaints in a timely fashion with robust corrective and preventive actions which may include liaison with Bonn Technical Centre or Zurich SMT.
• Manage and respond to Customer Audits in a timely fashion with robust corrective and preventive actions.
• Proactively manage Customer interfaces.
• Actively participate in Customer Relationship Management.
• Feedback Customer performance to the plant in terms of COQ, defect rates, complaints, strengths, weaknesses, opportunities and threats.
• Benchmarking performance and techniques inside and outside the industry.
• Co-operation / participation with the European & company quality meetings and initiatives.

Financial

Team Size

Geographical

Plant budget associated with quality

1 direct reports

Rugby, UK

7 indirect reports

KPI’s

Complexity

Key Business Contacts (internal)

Key Business contacts (external)

Plant manaegmnet tem; Senior management team, Trading LRDs

Customers, suppliers and contrators

Decision making authority

Education, Training, Computer skills

Knowledge of SPC, 5 “S”, capability studies, ISO, audits, FMEA, food safety is essential

To be fully competent to use all Microsoft Packages, SAP, Apriso and Infinity

Languages: English

Experience

Minimum of 5 years job experience within a fast speed, high volume manufacturing environment is essential

Competencies

Ability to demonstrate safe working practices

Good communicator / team worker / effective listener

Sound problem solving skills

Flexible approach to day-to-day requirements

Ability to demonstrate good decision making in a demanding environment

High level of attention to detail

Must be action orientated with a desire to achieve results / persevere

Strong ethics and values

Position Title

Name

Date

Creator

Plant HR Manager

Grace Lyne

2026-09-16

Approver

Plant Manager

Benjamin Marsh

2026-09-16